Terms & Conditions
By using any services provided through our website you agree to read, understand and adhere to our terms and conditions which cover all services we provide.
There is no limit to the number of times you access our services. However, if treatment is prescribed this may be audited and limited if we deem it to be excessive.
Please be aware of the following terms and conditions that you agree to when you fill out a medical form. You should not proceed with completing the medical form if you do not agree or comply with the following points.
– You are between the ages of 18 and 65
– The treatment is for your use only
– You have the capacity to make decisions about your own healthcare
– You have understood all the questions and have answered the consultation truthfully and completely
– You understand the prescriber will use your answers and base their prescribing decisions accordingly, and that providing incorrect information could be harmful to your health
– You will read the patient information leaflet supplied with this medication
– You will contact WePrescribe and inform your GP if you experience any side effects from this treatment or if there are any changes to your health
– You have read, understood and agree with all of the Terms and Conditions
– For any weight loss product the pharmacist may be required to schedule in a video consultation prior to prescription request approval
– I understand that for Wegovy injections and Saxenda injections it may take an additional 1 to 2 working days for delivery to be completed due to the medications requiring fridge storage.
Please be aware that this is not an emergency service and if you are experiencing a medical emergency please call 999
You should call 999 IMMEDIATELY in a critical or life-threatening situation, such as if you or someone has:
We reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you disagree with any part of these terms, then you should not use our Services.
If you request any antibiotic through medical questionairres please be sure to consider that we must be able to dispatch the medication on the same day for next day delivery, if not the pharmacist reserves the right to not approve the request as it may not be safe and appropriate, in these cases all patients will be issued with a full refund. Each case may be considered on an individual basis.
Online consultation services involve the provision of information, advice, testing and treatment for a range of medical conditions. To ensure quality care, our clinicians will also follow up with some patients. Services are provided by qualified independent prescribing pharmacists (collectively ‘clinicians’) who are registered with the General Pharmaceutical Council in the UK.
We will use the information you provide with other information we obtain about you to administer and provide the goods and/or services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services, namely the dispensing pharmacy and Royal Mail where you have selected a delivery option.
Where a patient has given their explicit consent We Prescribe may send direct marketing materials to the patient by email to the contact email address provided by the patient.
Our Video consultations are the simplest and easiest way to speak to a pharmacist about any medical problems you may be experiencing.
Our experienced clinicians can help with expert advice and treatment at a time and place that’s convenient for you.
Upon booking a time slot for your chosen consultation you will receive an email confirmation of your appointment and guided to register an account within the ‘Patient Portal’ section of our website. Here you will enter some personal medical details which will help the clinician identify you when making the video call with you.
We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use the We Prescribe consultation Services, you:
After requesting a video consultation you will also be asked to pay for your chosen service. Payment is always made prior to receiving our services. If for any instance you need to cancel your video consultation it is free of charge up until 4 hours before your call. If you cancel with less than 4 hours’ notice full payment will be taken and you will be ineligible for a refund.
Prior to your video consultation if you plan to access the consultation through your mobile device please ensure you have downloaded the teleport.video application from your phones application store.
During the video consultation, our clinicians will assess you based upon the symptoms or queries you present with. There are a number of conditions that our clinicians will not be able to treat due to the need for further testing prior to diagnosis or for further monitoring once treatment has begun. Examples of these conditions include but are not limited to the following:
It is important to understand this prior to booking; once the consultation has begun you will not be eligible for a refund if presenting with any issue outside of our scope. If you are unsure whether we will be able to treat a specific issue then contact us via email or telephone prior to booking for confirmation. It is also important to understand that our clinicians are not required to prescribe an item and will only do so if they deem it necessary and if it is within their clinical competence.
There are certain medicines that will not be issued by Clinicians in any circumstances, which include: controlled medication, such as strong painkillers, anxiolytics, sedatives and hypnotics and medication that requires specialist prescribing and monitoring; and medication that needs to be administered by injection (other than those listed on our website)
For select services, it is mandatory that we notify your GP of your treatment with us. However, we will always offer to notify your GP of any medicines that we have prescribed, but if you decline to take up our offer to contact your GP, it is your responsibility to notify your GP. If you decide not to notify your GP, it is important that you keep a record of any medicines that we have prescribed, although this information will be stored in your patient portal area.
Some of our services require you to fill out medical questionnaires for our pharmacists to review in regards to your chosen treatment. By using this service you confirm that the information you provide the accurate and complete. We reserve the right to withhold prescribing any treatment if we believe it will be unsuitable for you.
During the questionnaire process before we prescribe any treatment, we need to verify your identity and that our patients are genuine – this is a legal requirement for some of our services and is performed once only, where applicable. Verification will take place at your first applicable order after implementation whether you are a new or existing patient.
Our clinicians We will only prescribe medicines when in their professional judgement it is in the patient’s best interests to receive the medicine being requested and, accordingly, to refuse to prescribe medicines when they believe it is not in the patient’s best interests to receive medicines without the benefit of a face to face consultation.
There are certain medicines that will not be issued by Clinicians in any circumstances, which include: controlled medication, such as strong painkillers, anxiolytics, sedatives and hypnotics and medication that requires specialist prescribing and monitoring; and medication that needs to be administered by injection (other than those listed on our website)
With your consent and provided you send us in writing the name and fax number for your GP, we will always offer to inform your GP of any medicines that our clinicians prescribe.
For select services, it is mandatory that we notify your GP of your treatment with us. However, we will always offer to notify your GP of any medicines that we have prescribed, but if you decline to take up our offer to contact your GP, it is your responsibility to notify your GP. If you decide not to notify your GP, it is important that you keep a record of any medicines that we have prescribed, although this information will be stored in your patient portal area.
