Terms & Conditions

Welcome to WePrescribe (www.weprescribe.co.uk). By using our website and services, you agree to follow these Terms & Conditions. Please read them carefully before you use our services. If you do not agree, please do not use our website or services.

For information on how we handle your personal data, please read our Privacy Policy.

Eligibility to use our services

  • You must be at least 18 years old.
  • You must have the capacity to make your own healthcare decisions.
  • You must live in the UK (unless we state otherwise for specific services).

Your responsibilities

By using our services, you agree to:

  • Provide accurate, truthful, and complete information in all forms and questionnaires.
  • Use prescribed treatments only for yourself.
  • Read and follow all instructions and patient information leaflets provided with your medication.
  • Inform us and your GP about any side effects, health changes, or concerns.
  • Keep your account login details secure and not share them with anyone else.

Consultations and questionnaires

  • Our services include online questionnaires and video consultations with our pharmacists.
  • You must provide honest and complete information during these assessments.
  • We may need to verify your identity before providing certain treatments or services.
  • We do not guarantee that you will receive a prescription or treatment after your consultation. Our clinicians decide based on their professional judgment.
  • Some conditions require face-to-face examinations or further tests, and we may refer you to your GP or another healthcare provider.

Prescriptions and treatment

  • Our clinicians will only prescribe medicines if it is safe and appropriate.
  • We do not supply certain medicines, including controlled drugs, strong painkillers, sedatives, or medicines that require specialist monitoring.
  • We may require a video consultation before prescribing certain treatments (for example, some weight management products).
  • For certain services, we are required to inform your GP. In other cases, we will offer to inform your GP, but you can decline. If you decline, it is your responsibility to share this information with your GP.

Delivery and dispatch

  • We aim to dispatch most orders the same or the next working day. Some medicines requiring refrigeration may take an extra 1–2 working days.
  • For antibiotics and certain urgent treatments, same-day dispatch is required for safe use. If we are unable to dispatch the same day, we may decline the request and issue a full refund.
  • We use trusted delivery partners such as Royal Mail. We are not responsible for delays caused by events beyond our control.

Payments, refunds, and cancellations

  • Payment must be made in full before your consultation or order is confirmed.
  • For video consultations:
    • You can cancel free of charge up to 4 hours before your appointment.
    • If you cancel with less than 4 hours’ notice, you will not be eligible for a refund.
  • If we decide not to provide a treatment or prescription after your consultation, you may be entitled to a refund, depending on the service and circumstances.
  • Each refund request is considered on a case-by-case basis.

Emergencies and urgent care

WePrescribe is not an emergency service.

Call 999 immediately if you or someone else experiences:

  • Difficulty breathing
  • Severe chest pain
  • Heavy bleeding that cannot be stopped
  • Sudden severe allergic reactions
  • Severe burns or scalds
  • Loss of consciousness
  • Serious injuries (e.g., major trauma, severe head injuries)
  • Seizures that do not stop
  • Signs of a heart attack or stroke

Your account and security

  • Keep your account details up to date.
  • You are responsible for all activity under your account.
  • We reserve the right to suspend or terminate your access if you misuse our services or breach these terms.

Marketing and communications

  • We may send you service updates and essential information.
  • We will only send marketing emails if you have given your consent. You can opt out at any time using the unsubscribe link in the email or by updating your preferences.

Changes to these terms

We may update these Terms & Conditions at any time. We will post the new version on our website, and it will take effect immediately. By continuing to use our services, you accept the updated terms.

Limitation of liability

  • We do our best to provide reliable services but we cannot guarantee that our website or services will always be available or error-free.
  • We are not liable for indirect or unforeseen losses or damages.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence or for fraud.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

Contact us

If you have any questions or concerns about these Terms & Conditions, please contact us:

  • Email: [email protected]
  • Call: 0330 043 2332
  • Post: WePrescribe, 28a Willows Road, Walsall, WS1 2DR

Last Updated: 9th July 2025

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