Fast and discreet delivery on all orders.

Frequently Asked Questions

WePrescribe provides all the treatments and advice that you could need, at competitive prices. Medication is available following an online consultation. We offer free standard UK delivery, discreetly and directly to your door. Read our FAQ’s to find out more.

Is this service legal?

Are the medications genuine? Are they the same as if you were to visit a high street pharmacy?

How old do I need to be to use the services provided by We Prescribe?

Will my GP be made aware of my purchase?

I can’t see the medication I need on your website; can I make a request?

How can I provide feedback?

Do I need a prescription to use your service?

Can I use an existing prescription?

Is the service confidential?

What do I do if I experience side effects or require further help after receiving my medication?

Do I need an account to place an order?

How do I make an account?

How do I change my password?

What do I do if I can’t access my account?

Do you accept NHS prescriptions?

Can I speak to a clinician over the phone?

Can I place an order for someone else?

What should I do if I have not received a confirmation email after placing an order?

Why have I been asked to provide proof of age?

What forms of ID are accepted?

What does it mean if I have requested too early?

I have been asked to provide more information, what does this mean?

How long will it take for my order to be delivered?

How long does my order take to be sent out?

Does my order require a signature?

Can my order be delivered to a different address to my home address?

How do I track the status of my delivery?

My order hasn’t arrived?

What does the packaging look like?

Is the packaging used recyclable?

What do I do if my package arrives damaged?

What will appear on my bank statement?

Which payment methods are accepted?

What is your return and refund policy?

How do I cancel an order?

What does the video consultation cover?

How long are the video consultations?

How can I access my medical notes following a video consultation?

How do I get my medication following a medical consultation?

How can I cancel a video consultation?

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