Cancelling your order
Your order can be cancelled before it has been dispensed by the pharmacist ready for dispatch. We generally allow up to 2 hours after placing an order for you to cancel it.
If you do wish to cancel and order within 2 hours of placing it you can email [email protected] with your order number and name. Please lookout for a confirmation email detailing that your order has been cancelled if done so within our time frames.
Returns
Medication that has been dispensed for you cannot be returned back to the pharmacy. We are not allowed to re-use that medication as it has been specifically dispensed for your condition. The cost of the medication also includes your private prescription fees.
If you no longer require medication that you have received please dispose of it safely and not in a general household waste bin. Medications can be taken to your local pharmacy for safe disposal.
If you have received a delivery from us which is damaged please get in touch within 24 hours of the delivery taking place. We are happy to issue a placement upon proof of damage and receipt of your order.
Refunds
Refunds are only issued if the prescriber has determined the medical questionnaire you have filled out for your treatment is unsuitable or unsafe. You will receive an email notification from the clinic explaining why it is unsuitable and signpost you to your GP.
Refunds will be paid back directly to the card you used to make the purchase. Please allow up to 5 working days for refunds to be processed.