FAQs

Yes, all services provided by We Prescribe are 100% legal. We employ only UK qualified and registered independent prescribing pharmacists to carry out consultations and issue private prescriptions. We Prescribe carries out thorough background checks on all employees to ensure they can legally and safely carry out their required roles.

At WePrescribe we only prescribe and dispense UK licensed medication. Our pharmacy is registered and licensed with the General Pharmaceutical Council and our GPhC number is 9012132, therefore the medications you receive will be genuine and held to the same high standard as if you visited a high street pharmacy.

It is our company requirement that you must 18 or over to use any of the services or order medication provided by We Prescribe.

We recommend you inform your GP whenever you are prescribed a new medication. We will provide you with an option to share your medical notes and treatment history with your GP, simply select this when prompted. All of your consultation notes and prescription history will be safely stored within your We Prescribe online portal.

If you can’t find what you are looking for on our website, you can contact our team by phone or email or alternatively book a video consultation with one of our clinicians who will then go through the consultation process with you. If we are unable to provide you with the medication you need for any reason, we will advise you on the best way forward.

Please contact us using any of the methods listed in the Contact Us section of our website.

No, you do not need a prescription to use our service. We offer all of our customers the choice of an online medical form or a live video consultation, in both cases, one of our clinicians will review the consultation and issue a private prescription for those who are eligible.

No, we do not accept existing NHS or private prescriptions.

Yes, all data is kept on our secure servers and complies with confidentiality requirements from the Information Commissioners Office (ICO). Our service is completely confidential as any of your data that we hold can only be viewed by the We Prescribe team of clinicians. Please view our Privacy Policy for further information.

Depending on the severity of the situation, you can either contact us at We Prescribe where one of our clinicians will be on hand to help. Alternatively, you can contact your GP or if the side effects are life-threatening you should call 999. Please refer to our general terms and conditions where you can find more information on this.

Yes, you do need an account to place an order. Having an account with We Prescribe is completely free and it captures the core information allowing your future visits and purchases to be easier and quicker.

Creating an account with We Prescribe is very quick and easy. Simply click on the ‘Sign up’ icon which is on the top right-hand corner of our home page and follow the onscreen instructions. Alternatively, begin an online consultation and you will be prompted to setup an account.

If you wish to change your password, log into your account, and select the option to change your password in the ‘My Account’ section. If you need further help, please contact us using any of the methods listed in the Contact Us section of our website.

Please contact us using any of the methods listed in the Contact Us section of our website and one of our team will be on hand to help.

No, we do not accept NHS prescriptions, our very own team of clinicians will review your consultation notes and are qualified to write a private prescription for your medication if you are eligible.

You can speak with one of our clinicians over the phone who can guide you through the online consultation. We will however still have to verify your identity before any medicines are prescribed.

No, you can not place an order on behalf of someone else. The person who requires the medication will have to go through our consultation process themselves, either by completing our online medical form or live video consultation.

There could be a number of reasons as to why you haven’t received a confirmation email after placing an order, in order to resolve this query, please contact us using any of the methods listed in the Contact Us section of our website where one of our team will be on hand to help. Before getting in touch please be sure to check your junk and spam folder in your email account.

It is our company requirement that you must 18 or over to use any of the services or order medication provided by We Prescribe.

We accept any one of the following forms of photographic identification for our verification process; passport, driver’s license/provisional driver’s license or EU national identity card. Upon registering for our service you will be prompted to upload your identification. Once relevant identification has been uploaded our time will verify this and in turn it will be stored in your patient portal. You can update or delete your identification at any time by accessing your patient portal.

In order to prevent unsafe use of medication and to ensure it is still effective, there is a limit on how much of a certain medication we can prescribe within a set time period. If you have requested too early, we will get in touch with you to find out the reason why and do our best to help.

In some instances, if this is the case it is just so that our clinicians can ensure they have all of the information needed to satisfy them in order to prescribe you with the medication requested.

We offer a range of delivery options on all orders you will have the option to select your delivery option at checkout and you will receive confirmation of your scheduled delivery date once you have paid for your order. Please refer to our delivery policy for further information.

Once your order has been received, it will require verification from one of our clinicians before our team can dispense and pack your order ready for it to be shipped. If your order is placed before 12pm, it will be sent out the same day, with the exception of weekends and bank holidays, where all orders received will be shipped the next working day.

You order will require a signature if you selected the Royal Mail next day guaranteed special delivery option.

Yes, your order can be delivered to an address of your choice which is most convenient for you. We will however require your permanent residential address for purposes of ID verification.

All of our orders are sent through Royal Mail, once your order is dispatched you will be sent a unique tracking reference number within your confirmation email which can be used to track the status of your order through the Royal Mail website. You can also track the status of your delivery in your account portal at We Prescribe.

If your order hasn’t arrived by the time expected, please contact us so that we can resolve this issue. We also recommend you check your spam/junk email folders as in some cases our clinicians may need to get in touch with further questions and this could be a reason for your order not arriving when you expected. All of our orders are sent through Royal Mail, once your order is dispatched you will be sent a unique tracking reference number within your confirmation email which can be used to track the status of your order through the Royal Mail website.

All our packaging is 100% recyclable cardboard, it is plain, discreet packaging with no We Prescribe branding on the outside of the box.

Yes, we use 100% recyclable cardboard.

If your package arrives damaged, please contact us providing us with a photograph of the damaged item so that we can resolve the issue as soon as possible.

Your order will appear under the name GAP Health Ltd on your bank statement.

We accept payment by debit card and all major credit cards including American Express, Visa and Mastercard.

Unfortunately, you cannot return or get a refund on your order once it has been shipped. Once the medication is sent out to you, it can no longer be used as it was prescribed for you personally after consultation. Please see our Refunds and Returns Policy for more information.

If you wish to cancel an order, you must contact us as soon as possible after placing the order. We are only able to cancel orders for a full refund before they are dispensed.

The video consultation will be led by an independent prescriber, it will be completely confidential and will cover any of your healthcare needs you may wish to discuss. Our clinicians can prescribe any treatment necessary for your condition after consultation but can reserve the right to not prescribe a treatment subject to suitability.

All video consultations will be 15 minutes in length, during this time you may discuss any medical needs with our clinicians. If we see fit, we may need to signpost you to another service provider.

All of our clinicians will upload medical notes to your patient portal immediately following a video consultation. You may then access these notes through your patient portal at any time. We will send you an email regarding any updates to your clinical notes which you can then access through your patient portal.

All of our clinicians can issue a private prescription following a consultation. The clinician will discuss their recommended treatment option with you during the consultation and once approved by yourself we will send you a copy of your prescription via email along with a link for payment. Once payment has been made your order will be processed for dispensing and dispatch according to our delivery policy.

Upon receiving confirmation of your video consultation appointment via email, you will have the option to cancel or amend your booking up to 4 hours prior to your appointment start time. Please see the general terms and conditions for more information.