Who we are
WePrescribe (www.weprescribe.co.uk) is an online healthcare service that helps you access treatments easily and safely from your home. We understand that privacy is important, and we’re committed to keeping your personal information safe.
This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, use our services, or interact with us in other ways.
What information we collect
Personal details you give us
When you create an account, place an order, or get in touch, we may collect information such as:
- Your name
- Email address
- Phone number
- Home or delivery address
- Date of birth
- Medical information you share with us (e.g., in your consultation)
You don’t have to provide this information, but if you don’t, you may not be able to use some of our services.
Payment information
If you make a purchase, we collect payment details such as your card type and expiry date. We don’t store your full card details — these are processed securely by our payment provider.
Device and usage data
When you use our website, we collect information such as:
- Your IP address
- Browser type
- Device type
- Pages you visit and how you interact with them
Data from third parties
If you link your account to a third-party service (like a social media account), we may receive information from them, but only if you’ve given permission.
How we use your information
We use your data to:
- Provide and manage your account
- Process orders and payments
- Deliver your medications
- Communicate with you about your orders or your account
- Improve and personalise your experience on our website
- Send you service updates and important notices
- Comply with legal or regulatory requirements
- Protect against fraud and misuse
If you’ve given consent, we may also send you marketing emails about new services, offers, or health tips.
How we share your information
We may share your information with:
- Our trusted service providers (for example, payment processors, delivery partners, IT support)
- Regulatory or law enforcement bodies if required by law
- Our affiliates, but only if they follow this Privacy Policy
- Third-party marketing partners, but only if you’ve agreed
We never sell your personal information to third parties.
Cookies and tracking
We use cookies and similar tools to make our website work better and help us understand how people use it. You can choose to block or remove cookies through your browser settings, but some parts of the site might not work properly if you do.
For full details, see our Cookie Policy.
How we keep your data safe
We use strong security measures to protect your information, including encryption and secure servers. However, no system is 100% secure, so we can’t guarantee absolute security.
We’re registered with the Information Commissioner’s Office (ICO), registration number: ZB116043.
Your rights and choices
Access and updates
You can review or update your information at any time by logging into your account or contacting us.
Deleting your account
You can ask us to close your account and delete your information. We may keep certain data if we need it to meet legal obligations, prevent fraud, or resolve disputes.
Marketing emails
You can choose whether to receive marketing emails from us at the point of registration. If you do not opt out at this stage, to stop receiving them subsequently you can:
- Click the “unsubscribe” link in any marketing email
- Email us at [email protected]
Please note: We’ll still send important emails about your orders or account, even if you opt out of marketing messages.
Children’s privacy
Our services are not designed for children under 18, and we don’t knowingly collect data from them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We’ll update the “Last updated” date at the top and, if the changes are significant, we’ll let you know directly.
How to contact us
If you have questions or concerns about this Privacy Policy or how we handle your data, please get in touch:
- Email: [email protected]
- Call: 0330 043 2332
- Post: WePrescribe, 28a Willows Road, Walsall, WS1 2DR
Our Data Protection Officer is Gurpreet Bassi.
Last Updated: 9th July 2025