FAST AND DISCREET DELIVERY
All medication deliveries are sent in unmarked brown boxes or unmarked pouches with just a delivery label attached. We do not show any connection to the pharmacy or the contents of the parcel, so all deliveries remain confidential for your peace of mind! All orders can be fully tracked every step of the way using the tracking number we provide you within your dispatch email, this will arrive as a shipped item email and the tracking number will be clearly displayed on the email as well as in your account area.
Our cheapest delivery option for non-weight loss treatments is Royal Mail Track 48 which means your order should arrive with 2-4 working days after dispatch. Your order can be fully tracked every step of the way using the tracking number we provide you upon receiving your dispatch email after purchase.
Royal Mail Tracked 48™ – 2-4 working days at £2.95
In the event that you need your order sooner we also provide some further delivery options for you to get you your medication as soon as possible:
Royal Mail Tracked 24™ – 1-2 working days at £3.95
Royal Mail Special Delivery by 1pm™ – Guaranteed next working day delivery before 1pm at £6.50
For all weight loss treatments such as Mounjaro and Wegovy among others we have some slightly different delivery options which reflect the delivery requirements for these medications. We have two delivery options for weight loss medications which can be seen below. Please note that the timeframe in days listed below refers to the review and approval process of your prescription rather than the delivery itself, all weight loss medications will be dispatched as next working day delivery.
Royal Mail- (2-3 working days)– £6.50
Royal Mail- (next working day)– £9.95
For Weight loss medications additional evidence may be required in order to review your request. This is stipulated in the questionnaire and also as a footnote on the weight loss treatment questionnaire. It is important to remember the delivery timeframe stated above begins upon the successful upload of any evidence required and not from the time of placing the order. Any delay in uploading any required evidence is likely to delay the review and dispatch of your order.
All orders placed before 12 pm on weekdays are eligible for same-day dispatch. This allows our clinical pharmacists to check your medication and sign off on approval for delivery. Orders are only dispatched Monday to Friday therefore any orders placed after our cut off on Friday or on Saturday or Sunday will not be dispatched until Monday at the earliest and therefore the earliest possible delivery date for these orders would be Tuesday. Further to the point above if any required evidence is not submitted this may delay the approval and dispatch of your order so please be mindful of any requests for evidence.
During periods of public holidays and national bank holidays it may take additional days to process and dispatch your deliveries as per royal mail delivery policy during these periods. Contact us if you’d like further information regarding this.
If you have ordered weight loss injections your medication will be sent in packaging which maintains the temperature of the medication at fridge temperature for the duration of its transit in line with guidance of the manufacturers of these medications. It may on occasions be found that when the package is received the ice packs within the packaging may be close to being melted or indeed be melted but in this situation as long as the delivery has not exceeded 72 hours from the time of dispatch the medication will still be safe and effective to use as per the data provided from the packaging company.
If you haven’t yet received your delivery please allow ample time according to our delivery terms and conditions before getting in touch.
If you are worried about your order you can get in touch with us at: [email protected]. Please provide the order number you received when placing the order and the name you purchased under. One of our team will be in touch as soon as possible with an update.